How Do We Use Your Personal Information?

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1. Sharing of Customer Information: In certain instances, we may share your personal information with third-party organizations for marketing purposes. This primarily involves allowing these third parties to reach out to you with details about goods and services they believe might be relevant to your interests, or to maintain existing connections with you.

2. Targeted Marketing: Such information dissemination may occur through tailored marketing communications or advertising campaigns based on your preferences. Please note that these inquiries will be made on behalf of named companies listed at the call's conclusion, and they will only contact you if you explicitly consent.

3. Data Privacy Assurance: We want to assure you that any parties receiving your information are obligated to handle it in accordance with the General Data Protection Regulation (GDPR 2018) and other relevant privacy laws. You have the right to decline sharing your details at any point, either now or in the future. Simply inform us of your preference.

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What Information Do We Collect?

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1. Voluntarily Provided Information: We collect personal information you explicitly provide, such as your name, contact details (mobile number, phone number, email address, and postal address), date of birth, and preferences (likes and dislikes).

2. Sensitive Information Exclusion: We strictly refrain from collecting sensitive data like credit card details, bank account numbers, medical history, and political or religious beliefs.

3. Communications Monitoring: We may monitor or record your calls, emails, SMS, or other communications solely in accordance with relevant data protection legislation and applicable laws.

4. Business Purposes of Monitoring: Any monitoring or recording undertaken will be strictly for legitimate business purposes, such as:

   • Quality control and training (e.g., customer service or compliance calls)

   • Preventing unauthorized use of our systems and websites

   • Ensuring efficient system operation

   • Fulfilling legal obligations

   • Preventing or detecting criminal activity

Transparency and Choice:

We prioritize transparency in our data collection practices. You have the right to access, rectify, or erase your personal information at any time, as permitted by applicable data protection laws. If you have any questions or concerns about our data collection practices, please do not hesitate to contact us.

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Consent and Legitimate Interests

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We are legally bound to process your data only under one of the valid grounds established by the Regulations. We primarily rely on two lawful bases:

1. Consent:

• We obtain your explicit consent for specific organizations to contact you through designated communication channels you have agreed to, for clearly defined purposes. In our context, this consent pertains to marketing communications.

• When seeking your consent, we provide clear options, such as tick boxes online or phone-based confirmation questions.

• You retain the right to withdraw your consent at any time, and the specific procedure for doing so is outlined in this policy.

2. Legitimate Interests:

• We may process your data based on legitimate interests, which includes:

  • Sending you postal and telephone marketing materials from ourselves or other reputable entities. In all cases, the communication will relate to products or services tailored to your presumed interests based on information you have provided us.

  • Processing your data for identification protection and fraud prevention purposes involving collaborating with authorized agencies listed below. This collaboration helps safeguards your identity and prevents fraudulent activities.

• As with all your data, you have the right to object to our processing activities under this basis.

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Who Do We Share Your Information With?

Marketing Service Providers are companies who collect data from Data Controllers, such as ourselves, and help their clients tailor products and services which best suit your needs. They may also use your data for fraud prevention. The Marketing Services Providers we work with are strictly limited to only those organisations we have completed checks on and who will process your data in strict compliance with all laws, regulations, and guidance with regard to Data Protection. We will share your data under strict license terms with the Marketing Services Providers , who like us, will use it to create products and services to help organisations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels.

Hey Cover Marketing is registered as a Data Controller with the Information Commissioner, ensuring that your information will always be safeguarded through our adherence to the Data Protection Act (1998), and the Privacy and Electronic Communications Regulations (2003). We ensure that the information you provide to us is safe and only used for the purposes stated in the opt-in statement provided to you at the time. The information is collected in accordance with this Privacy Policy.

 

1.Business Sectors

When you consent to us disclosing your personal information, those third parties who would wish to send you marketing communications or to advertise to you will fall into the following categories:

Sectors

Description

Retail

Online Retail, General Stores, Automotive (Including Dealerships & Accessories), Property, Home Furnishings, Home Improvement, Fashion and Clothing, Telecom, Utilities, Home Services

Finance

Pension, Loans, Credit Card, Mortgages, Investments and Savings

Insurance

Home, Car, Pet, Travel, Personal and Other Insurances

Travel

Holiday, Flights, Hotels and Travel Bookings

Lifestyle

Health and Well Being, Fitness, Charities, Media and Publishing Companies, Leisure, Gaming, Legal Services, Educational Institutions.

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2.Marketing Agency

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you contacted us by email or called us on the contact number provided. If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact our Compliance Team at info@heycover.co.uk. You can also write to: Compliance Team, Hey Cover Marketing, Garia Station Road, Garia, Kolkata, India, 700 084

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3.Others Agency

Where permitted by data protection and privacy law, we may also disclose information about you

(including electronic identifiers such as IP addresses) and/or access your information:

• If required or permitted to do so by law.

• If required to do so by any court, the Ministry  of  Justice,  the  Competition  and  Markets Authority or any   other applicable regulatory, compliance, Governmental or law enforcement agency.

• If necessary, in connection with legal proceedings or potential legal proceedings; and/or

• In connection with the sale or potential sale of all or part of our business.

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering

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How Long Will We Retain Your Information For?
The Act does not specify any minimum or maximum retention periods for personal data. However, we will store your personal information for as long as it is necessary or as long as you want us to. If you have any questions about our data retention policy, please contact us at info@heycover.co.uk.

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Where We Store Your Personal Data?

The data that we collect from you is stored at a secure destination in the UK and is processed by our staff or staff working for one of our partner suppliers. All information you provide to us is stored on secure servers. By submitting your personal data, you agree to the storing, processing and transfer of the data in accordance with this privacy policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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Your Rights and Responsibilities

You have certain rights under data protection legislation. For example,

• Right to be informed: Individual have the right to know what we are going to do with their data.

• Right of Access: Individual have the right to contact us to request details of the information we have about you.

• Right of Amendment: Individual have the right to ask us to rectify their information.

• Right to be Forgotten: Individuals  have  the  right  to  request  that  companies  remove  their personal information from corporate databases in a timely fashion.

• Right to Restrict Processing: Individuals  have  the  right  to  be  notified  of  any  processing activities involving their personal data, have access to the information being processed, and they also have the right to object to processing at any time.

• Right to  Portability:  Individuals  have  the  right  to  demand  a  copy  of  their  private  data maintained by a company.

• Right to Object: Individual have the right to file a complaint with the data processing authority in your local country.

If you any questions or comments about your right, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact:

The Data Protection Officer;

Hey Cover Marketing

Email: info@heycover.co.uk

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Opting Out Later

Once you have given your consent, you can however still control whether you continue to receive communications from such third parties. The method of control depends on the channel of communication:

1. Telephone Calls

To withdraw your consent for live or automated calls from anyone you can add your

name to the Telephone Preference Service which is maintained at www.tpsonline.org.uk

You can also opt out at any time from communications via any of the methods described by e-mailing us at info@heycover.co.uk. Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.

1. Post

You can also withdraw your consent for postal marketing from anyone by adding your details to the Mailing Preference Service. For more details please go to www.mpsonline.org.uk

1. E-mail or SMS

You can unsubscribe from receiving e-mail or SMS marketing communications from any individual third party by using the instructions in any email communication such third party sends you (usually an ‘unsubscribe’ or ‘STOP’ link).

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Subject Access Request (SARS) :

You have the right to know what information we hold on our system about you at any given time. To obtain details of the information we hold as it relates specifically to you, you may contact Hey Cover Marketing, at info@heycover.co.uk or by calling us directly at +44 19 0557 0786. When contacting us to ascertain the information we hold about you, it would be helpful if you could provide us with details of your full name, address and contact details. We will acknowledge your request with 5 working days and provide you the detailed report within 14 working days.

 

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Combining Data

The information you give us may be combined with other information about you that is obtained from other sources. The combination is usually undertaken with a view to enhancing an existing database with more information. For example:

If you are already a customer of a third party, that third party might wish to add an e-mail address you give us to the customer records that it holds about you and use that email address to maintain their relationship with you and/or to offer you goods and services that are similar to those you have previously purchased.

The data you provide here may be combined with data you have provided elsewhere to verify your identity or validate the information you have provided (for example in the context of a third party’s anti-fraud measures.

If you have given any third parties permission to share your information, or if you sign in through a social medium, those third parties may be able to find and use information about you so that, in order to speed up the registration process or offer you tailored advertising, you don’t have to provide the information directly to us. The information we obtain will be used in accordance with the other parts of this privacy policy.

The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing unless you indicate otherwise by contacting us, by e-mailing us at info@heycover.co.uk

 

Cookies Policy

When visiting info@heycover.co.uk, some information is collected automatically using cookies. Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used to allow sites to do things like provide personalised content and remember specific log-in details and settings. Cookies are used to make websites work, or work more efficiently, as well as to provide information to the owners of the site and so they can analyse how the website is being used.

Cookies can be temporary or permanent. Most cookies are deleted as soon as you close your browser or mobile application – these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them, or they expire.

The table below explains the cookies we use and why

Cookie

Name

Purpose

Google Analytics

Utma

Used to identify unique visitors to info@heycover.co.uk

Google Analytics

Utmb , Utmc

Used to determine the visitor session

Google Analytics

Utmz

Used to determine the visitor navigation on info@heycover.co.uk

Google AdWords

N/A

This places a cookie on your computer when you click on an advert. This cookie is used on our ‘results page’ for the purpose of tracking successful conversions for info@heycover.co.uk.

 

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Profiling and Automated decision-making.

Profiling and automated decision-making (or ADM) are two areas of the GDPR that have caused a fair degree of confusion for businesses, often with perceived negativity and assumptions that the law significantly restricts most forms of computer-led analysis of data subjects and their activities. Not necessarily so.

A decision based solely on automated processing is a decision with no human involvement in the decision process. The guidelines warn that involving a human in the process to circumvent the rules on solely automated decision making would not work, as the human involvement must be meaningful and not just a token gesture. The individual needs to have the authority to change the decision considering all the information available.

We do not practice Profiling and Automated decision-making in our organization.

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Complaints

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have any other concerns, then you should inform us immediately so that we can do our best to resolve the problem for you. Please see our “Complaints” page on info@heycover.co.uk.

For further information please write to:
The Data Protection Officer
 

Hey Cover Marketing

Garia Station Road, Garia, Kolkata, India, 700 084

Email: info@heycover.co.uk

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Contact Us

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us ;

Compliance Department, Hey Cover Marketing, Garia Station Road, Garia, Kolkata, India, 700 084 Or via emails at info@heycover.co.uk or by calling us directly at +44 19 0557 0786.

Hey Cover Marketing reserves the right to change this Privacy Policy from time to time and without notice.

Last Updated : 23-09-2022.